Frequently Asked Questions
Everything you need to know about our premium bone broths and wellness products.
How should I store my Brothnco products?
Our dehydrated bone broth powders should be stored in a cool, dry place away from direct sunlight. Once opened, ensure the pouch is sealed tightly to maintain freshness for up to 6 months.
Where do you source your ingredients?
We pride ourselves on quality. Our beef bones are 100% grass-fed and finished, while our chicken bones are sourced from organic, free-range farms. All ingredients are non-GMO and hormone-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer returns or refunds?
Due to the perishable nature of our food products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a full refund or replacement.
Are your products suitable for specific diets?
Yes! Our bone broths are Paleo, Keto, and GAPS friendly. They are also gluten-free, dairy-free, and contain no added sugars or artificial preservatives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.