Returns & Exchanges
At Brothnco, we take pride in the quality of our small-batch bone broths and wellness products. Due to the perishable nature of our food items, we offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase.
Contact Support
Email our customer care team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
For damaged or incorrect food items, please attach a clear photo of the product and its packaging to expedite your claim.
Evaluation
Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund.
Resolution
Once approved, we will process your refund to your original payment method or dispatch a fresh replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing